Download Version
- Social Chat PRO v7.7.4
Introduction to Social Chat
Product Overview
Social Chat (WhatsApp Chat) is a WhatsApp one-click conversation plugin. It allows visitors to jump directly from a website to WhatsApp/WhatsApp Business to communicate with you by displaying floating or embedded buttons in the corners of the page and providing information such as chat box, preset first message and seat name/avatar. Advanced Feature Supportmulti-seat与Available time slots/time zonesscheduling to facilitate triage between different support teams; for e-commerce sites, the WooCommerce Product PageReduce ordering hesitation by displaying the WhatsApp Inquiry button directly. The plugin also providesShortcode, facilitating precise placement on a landing page or in an article.
Product naming instructions: official product page name “WhatsApp Chat (WP Social Chat)”WordPress.org is online under the name of “Social Chat - Click To Chat App Button”Most third-party reviews also refer to it as Social Chat (formally WP Social Chat).
Key Features
- Multi-seat/team triage: Contacts, avatars, labels and welcome messages for different departments (Premium version).
- Chat box with preset first message: Users can type the first sentence at the station before jumping to WhatsApp.
- WooCommerce Integration: Display a WhatsApp button on the product page (next to “Add to Cart”) to initiate inquiries with product information.
- Available time slots and time zones: Set weekdays/times and time zones for each contact, and the front-end automatically matches the time zone of the user's browser to display the online status.
- Short code/flexible placement: Insert buttons and components precisely on any page/block using short codes.
- Page orientation and display conditions: Controls where buttons appear by page type/taxonomy, etc.
- Multilingual compatibility (WPML): Multi-language sites can translate relevant text through WPML.
- Appearance Customization: Adjustable colors, positions, icons (40+) and rounded corners to match site style.
Target audience and usage scenarios
- Cross-border/local e-commerce: Place WhatsApp inquiries on product pages to reduce bounce rates and increase conversions.
- Service/Programmatic Sales(Design, agency, SaaS Demo booking, etc.): Utilizing multiple seats and scheduling to improve speed of first response and professional division of labor.
- Content and lead-gathering websites: Embed buttons or chat boxes with short codes on key landing pages to take on inquiry leads.
Comparison of similar plugins
| Functional Highlights \ Products | Social Chat (current) | Click to Chat (HoliThemes) | Joinchat |
|---|---|---|---|
| Multi-seat/multi-account | ✅ (Premium) | ✅ (PRO) | ✅ (Premium/Setup item) |
| WooCommerce Product Page Buttons | ✅ | (Support, Scene Leader/PRO Program)✅ | ✅ |
| Available time slots & time zones | ✅ | ✅ (Multi-session/online-offline setup, PRO) | ✅ (Scheduling/Calendar, Premium) |
| Chat box/preset welcome message | ✅ | ✅ (support for pre-filled information/forms) | ✅ (customized opening message/rich content) |
| Short code/custom placement | ✅ | ✅ (short codes, etc.) | ✅ (multi-location placement) |
| Page orientation/display conditions | ✅ | ✅ (by scroll/delay/login status, etc., PRO) | ✅ (Multi-page & e-commerce scenarios) |
| Multi-Channel / Robotic Processes | ❌ (focused on WhatsApp) | ❌ (main WhatsApp) | ✅ (Premium supports multiple channels with Chat Funnels) |
| Group Linking Support | ❌ (n.d.) | ✅ (support group chat links) | ❌ (unspecified) |
- Social ChatThe WhatsApp scenario is the core, highlighting multiple seats, WooCommerce single product page buttons, time slot/time zone scheduling and short code flexible placement, covering mainstream business needs.
- Joinchat: available in Premium formmultichannel与Chat Funnels/Simple Botsand other advanced marketing capabilities for teams looking to do automated triage and process guidance.
- Click to Chat: The PRO version emphasizes multiple seats, forms and display conditions (delays, scrolling, login status, etc.) for sites seeking more granular trigger rules.
User Feedback Highlights
- Easy to get started, common needs covered: Several selected reviews categorize Social Chat as a “great solution for displaying multiple WhatsApp contacts with scheduling/tagging,” emphasizing ease of use and basic functionality.
- E-commerce oriented landing capability: Reviews commonly mention its integration with WooCommerce's product page buttons, making it easy to trigger consultations at key decision points.
- Multi-seat and PersonalizationThird-party reviews and tutorials often list “multiple seats, pre-filled messages, avatar/functional labeling” as Social Chat's key benefits.
Suggestions for pairing with other plugins/themes
- WooCommerce: Enable WhatsApp buttons on single product pages, combined with pre-set messages (with product name/URL) to improve pre-conversion communication.
- Page Builder(Gutenberg / Elementor / Bricks, etc.): viaShortcodePlace buttons/chatboxes in high converting locations such as Hero area, pricing area, end of FAQ, etc.
- Multilingual site:and WPML Collaboratively manage multilingual prompt copy to ensure a consistent experience on international sites.
- Data attribution: It is recommended to listen for WhatsApp button click events via Google Tag Manager in order to evaluate the conversion path from inquiry to order (practice recommendation, not a description of the plugin's built-in functionality).
Frequently Asked Questions (FAQ)
1. What is the official name of the plugin? How is it related to “Social Chat / WP Social Chat / WhatsApp Chat”?
This product was developed by QuadLayers and the official product page is called WhatsApp Chat (WP Social Chat)in the WordPress.org plugin directory under the name Social Chat - Click To Chat App Button. All three point to the same product.
2. Are WhatsApp and WhatsApp Business supported?
Support. The plugin can initiate a call to the WhatsApp or WhatsApp Business No. of sessions.
3. Is it possible to display WhatsApp Inquiry button on WooCommerce product page?
Can. Self v6.0.1 From now on, a WhatsApp button can be added to the single product page (near Add to cart), making it easy to initiate inquiries with product information.
4. Can I set up multiple seats (multiple numbers)?
Yes, but it is a Premium feature. The official FAQ clarifies that it is possible to use more than one number in the Premium version.
5. Is it possible to have a direct conversation on the site without jumping to WhatsApp?
Cannot. For data protection and WhatsApp policy requirements.Conversations take place within the WhatsApp Web/AppThe plugin is responsible for guides and jumps and cannot send messages directly within WordPress.
6. How do I add a preset first message or insert a button anywhere?
- Preset message: the plugin supports the first pre-filled message, allowing users to open a session with that message in one click.
- Short code: The short code is passed through the short code (e.g.
[whatsapp phone="..."] Welcome!) Insert buttons or chat boxes on any page/widget area and override the backend settings with attributes.
7. Is it possible to control the display position and display conditions of the buttons?
Available Display Filtered display by page type, taxonomy, etc. in related settings; and adjustable position, appearance (rounded corners, icons, background/text color, etc.).
8. Can I set the “available time slots” and “time zone” for the seat/button?
Can. The plugin supports setting theWorking days/hours and time zones; the front end will be based on theTime zone of the visitor's browserConverts the display to show online status.
9. How do I open it on mobile or desktop after clicking on it?
The plugin uses WhatsApp's official wa.me(Click to Chat) program:
- If WhatsApp/WhatsApp Business is installed on your device, the corresponding app will be called up;
- WhatsApp Web is opened first on desktop or when no app is installed.
Links may carry pre-filled messages, for example:https://wa.me/15551234567?text=....
10. “Invalid phone number” appears, what should I do?
Please fill in the full number in the international format (numbers only, with country code.)Not includedspaces/symbols), and in theCorrect setup positionFill in (when the contact box is enabled, you need to go to the Contacts > Contact Edit the number; otherwise, in the Button > Phone). Also available https://web.whatsapp.com/send?phone=yourphone&text=hello Testing.
11. Is the plugin GDPR compliant, does it store personal data or use cookies on the site?
Official Statement: Plug-insNo personal data is stored and no cookies are used.belongs to GDPR Friendly(Compliance) category.
Important Tips (Compliance Practices for Businesses Using WhatsApp): The plugin itself does not store data, but companies still need to check themselves for compliance if they want to use WhatsApp as a customer service/marketing channel in the EU context; multiple sources have pointed out that WhatsApp Business App Doesn't Naturally Meet GDPRThe process is usually accomplished through the WhatsApp Business API beginning withCompliant BSP Service ProvidersUndertaking, in conjunction with measures such as user consent and data processing agreements.
12. How is it installed and activated?
- 在 WordPress Backend > Plugins search WP Social Chat / Social Chat Install and enable it (recommended way for subsequent updates); or get the zip package from the official website and upload it via FTP.
- The WordPress.com installation guide also provides a reference to the menu path and enablement steps.
13. Is it possible to set a default welcome message (first message)? What are the formatting requirements?
Possible. Prefilled messages will appear in the input box when the session is opened; if you construct your own links, you need to make the text URL Encoding（?text=urlencodedtext）。
14. Does it support differentiated display by device/user type, etc.?
Support in Display Combine multiple display policies (e.g., based on device, page, content type, etc.).
15. Does this plugin save site chats on the server?
No. All conversations take place within WhatsApp Web/App and the plugin does not save chats in WordPress.
