Download Version
- Fluent Support Pro v1.9.0
Introduction to Fluent Support Pro
Product Overview
Fluent Support is a full-featured customer service work order plugin designed for WordPress users, providing a unified support portal, email access, automated workflow, AI reply assistant and multi-platform integration. Users do not need to jump out of WordPress, you can realize the complete support process from the creation of work orders, distribution, reply to statistical analysis. Its self-hosted architecture protects data security and privacy, and is suitable for enterprises and developers who pursue cost-effective, flexible and controllable.
Key Features
- Multi-Channel Access: Support for customers submitting work orders via onsite forms or emails, which are automatically converted into support requests.
- AI-assisted support: Integration with OpenAI to provide automated summarization, tone analysis and smart response suggestions.
- Automated workflow: Set up automatic assignment, labeling, prioritization, and other operations based on conditions to improve processing efficiency.
- Custom Fields and Forms: Add fields to collect accurate customer information based on business needs.
- Multi-Team & Multi-Product Support: Separate inboxes can be created for different products or departments, enabling division of labor.
- deep integration: Seamless integration with WooCommerce, EDD, FluentCRM, TutorLMS and other plugins.
- real time notification: Receive work order notifications via Slack, Telegram, Discord and more to ensure timely response.
- Detailed reports and rights management: Provide team performance analysis, customer history, operation logs and other functions to support fine-grained permission settings.
Target audience and usage scenarios
- E-commerce website: Support for order-based customer service through integration with WooCommerce.
- Online Education Platform: Works with LMS plug-ins such as TutorLMS to provide learner support and course counseling.
- Digital Products and SaaS Providers: Manage technical support and account issues for subscription users.
- Marketing & Development Agents: Provide centralized support management for multiple client projects.
- small or medium size enterprise (SME): Build self-hosted customer support systems to reduce costs and increase efficiency.
Comparison of similar plugins
- Help ScoutFluent Support offers a self-hosted solution that is more cost-effective with controlled data.
- Awesome SupportFluent Support: A feature-rich WordPress work order plugin with paid extensions for some advanced features, Fluent Support offers more complete built-in functionality and faster performance.
- SupportCandyFluent Support provides more powerful automation and multi-platform integration capabilities.
User Feedback Highlights
- “Fluent Support is the best customer service plugin I've ever used, with an intuitive, powerful and responsive interface.”
- “The integration with FluentCRM and Fluent Forms is very smooth and has greatly improved productivity.”
- “The self-hosted solution gives us more confidence in the security of our data and eliminates the need for costly subscription fees.”
Matching Suggestions
- Page Builder: Easily create customized support pages with Elementor, Gutenberg.
- e-commerce plugin: Integration with WooCommerce, Easy Digital Downloads for order correlation support.
- Membership System: Provides members-only support services in conjunction with MemberPress and Restrict Content Pro.
- Forms plugin: Integrate with Fluent Forms to create customized work order submission forms.
- CRM system: Integrate with FluentCRM to unify the management of customer information and support records.
