Download Version
- Support Board v3.8.0
- Support Board Chat Addons
Introduction to Support Board
Product Overview
Support Board is a modern customer service and helpdesk plugin designed specifically for WordPress websites, offering live chat, message center, knowledge base, human and bot customer service collaboration, and more. It supports integrations with Slack, Telegram, WhatsApp Business, and other tools to open up multi-channel communication and provide instant response and service support to website visitors. With Dialogflow's intelligent integration with OpenAI, it can also deploy auto-reply bots to reduce the pressure of human customer service and improve response speed, which is suitable for any enterprise website, e-commerce platform or SaaS service that needs efficient customer communication.
Key Features
- Supports collaboration between human customer service and automated chatbots
- Integrates with Slack, Telegram, WhatsApp, Messenger
- Integrating Dialogflow and OpenAI for Intelligent Q&A
- Built-in knowledge base and work order system
- User grouping, labeling and detailed user profile collection
- Multi-language support with RTL (right-to-left language) adaptation
- Supports desktop and mobile message notification push
- Highly customizable interface and message styles
- View detailed conversation history and customer behavior analysis
- Supports plugin integration with WooCommerce, Easy Digital Downloads, etc.
Target audience and usage scenarios
- SMEs and startups: Rapid deployment of customer service system, without complex configuration, saving customer service costs
- Cross-border e-commerce and multilingual websitesMulti-language and multi-channel synchronization for global users.
- Education platform or SaaS service: Building a knowledge base and robotic Q&A to reduce the burden on customer service
- WordPress users: deep integration with WordPress, support for common plug-in ecology
Comparison of similar plugins
| core functionality | Support Board | LiveChat | Tawk.to |
|---|---|---|---|
| Live Chat Support | ✅ Support for manual and robotic | ✅ Manual chats predominate | ✅ Manual chats predominate |
| Multi-Channel Messaging Integration | ✅ Telegram, Slack, etc. | ❌ Own platform only | ❌ Website Chat Only |
| OpenAI/Dialogflow | ✅ Native support | ❌ No integration | ❌ No integration |
| Work order system and knowledge base | ✅ Built-in work orders and documentation | ✅ Work orders require external integration | ❌ No work order system |
| Local Deployment and Privacy Controls | ✅ Plug-in local deployment | ❌ Cloud platform services | ❌ Cloud platform services |
User Feedback Highlights
- “Installation and configuration was very quick, and we had the chatbot live and interfaced with Slack within 30 minutes.”
- “Support for OpenAI is a big plus and can really reduce duplicate customer service efforts.”
- “The UI is professional and the customer experience and corporate brand image is enhanced.”
Suggestions for pairing with other plugins/themes
- Page Builder: Compatible with Elementor, WPBakery, Gutenberg, supports embedding any page layout
- e-commerce plugin: Integrates with WooCommerce to identify user orders and members.
- Membership/CRM System: Support plug-ins such as Ultimate Member, MemberPress, etc. to synchronize user information through the API.
- Analyze & MonitorRecommended for use with MonsterInsights, GA4 or WP Activity Log for behavioral tracking and statistical analysis.
Real Media Library is built around an intuitive file management model that balances performance and scalability for WordPress sites with high media management needs. With a clear directory structure and scaffolding plugin integration, it dramatically improves content editing efficiency, making it ideal for media-rich sites.
